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Insurance, explained simply

Knowledge Hub

Understand the terms you will see in a policy and the questions worth asking before you buy.

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Common Questions and Useful Terms

Proposer, Insured and Nominee

The proposer applies for insurance. The insured is the person or risk covered. A nominee is the person named to receive benefits where applicable. These roles can be different; always check the policy's eligibility and definitions.

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What Is a Waiting Period?

Some health benefits become available only after a stated period. Initial, specific illness and pre-existing disease waiting periods may differ. Check each one before choosing cover.

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What Is NCB?

No Claim Bonus rewards eligible claim-free motor insurance history with a discount on own damage premium. Declare earlier claims accurately when renewing or changing insurers.

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Before You Buy a Policy

Compare the cover, premium, exclusions, deductibles and benefit limits. Read the policy wording and customer information sheet, where applicable. Ask which benefits are guaranteed and which depend on conditions.

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Preparing for a Claim

Inform the insurer promptly and follow its instructions. Keep your policy details, bills and evidence of the incident. YFB can help organise documents and follow up; claim decisions and payments remain with the insurer.

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General educational information. Cover, eligibility and claim payment depend on the selected policy terms. References are listed within each insurance guide.